This voucher for The Big Merlin Thank You ("Voucher") entitles the holder to one standard entry ticket at one of Merlin’s participating UK Attractions.

COVID-19 UPDATE: these terms and conditions may be updated as necessary to respond to the exceptional circumstances caused by the COVID-19 pandemic. Further updates may be necessary over the coming months, depending on how the pandemic (and related requirements and recommendations) develops. Visit this page before booking to ensure you have the latest terms and conditions. Attraction closures (or partial closures) and significant ticket availability limitations are likely to apply; visit Attraction websites before you visit and book early to avoid disappointment.

If the holder of the voucher redeems the Voucher, he/she agrees to be unconditionally bound by these terms and conditions:

  1. The Voucher is equal to one standard entrance ticket to an Attraction and can only be redeemed where the holder books online in advance of the visit.

  2. The Voucher and Code (where applicable) have no cash value and are automatically void if sold, offered for sale or if any attempt or offer is made to transfer the Voucher and/or Code for value.

  3. This Voucher is valid for visits to the Attraction from 1 August 2020 UNTIL 31 December 2020, subject to the excluded dates outlined during the booking process on the Attraction’s website and the start and end of season dates stated outlined in the operating calendars on the Attraction’s website. Please note that certain Attractions are only open on certain dates/periods of time during the year. Please check the relevant Attraction website for their opening dates and full terms and conditions.

  4. Only one Voucher or unique Code (where applicable) can be used per person and per transaction.

  5. The Voucher or the Code can only be used once. The holder cannot use the Voucher and the Code to gain free entry on two or more separate occasions.

  6. The Voucher is not valid at Secondary Attractions and events including, but not limited to, the Castle Dungeon at Warwick Castle, A Winter's Tail at Chessington, LEGOLAND® Windsor Resort Christmas events (including Christmas Bricktacular), The Blackpool Tower Ballroom and Jungle Jim’s in The Blackpool Tower. The Voucher can only be used for standard entrance tickets and cannot be used for priority entrance and/or Fastrack entrance at any Attractions (unless this is expressly stated as part of the Offer). The Voucher is not valid for any combination tickets including, but not limited to, The Tower Ticket or The Big Ticket at The Blackpool Tower Attractions. The Voucher does not entitle Early Ride Time.

  7. The Voucher is not valid for accommodation including but not limited to, the Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses and Tree Top Quest), Waterpark, Spa or Golf attractions at the Alton Towers Resort, Chessington Resort Hotel, Chessington Azteca Hotel, Chessington Explorer Glamping, Tower Suites and Knight's Village at Warwick Castle, THORPE SHARK Hotel at THORPE PARK Resort or the LEGOLAND Windsor Resort Hotels - an additional cost applies. Please check each Attraction's website for additional costs.

  8. The Voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the Voucher at any time.

  9. Adult is 12 and over at the Alton Towers Resort, THORPE PARK Resort, Chessington and Warwick Castle. Adult is 15 and over at SEA LIFE centres & Sanctuaries, Madame Tussauds Blackpool and The Blackpool Tower Eye. Adult is 16 and over at LEGOLAND Windsor Resort, Madame Tussauds London, SEA LIFE London Aquarium, Weymouth SEA LIFE Adventure Park and The London Eye. Adult is 18 and over at LEGOLAND Discovery Centre Manchester and LEGOLAND Discovery Centre Birmingham. PLEASE NOTE: No adults can enter LEGOLAND Discovery Centre Manchester or LEGOLAND Discovery Centre Birmingham without an accompanying child.

  10. Entry is free for children under 3 years of age at Warwick Castle, THORPE PARK Resort, Chessington World of Adventures Resort, LEGOLAND Windsor Resort, LEGOLAND Discovery Centre Manchester, LEGOLAND Discovery Centre Birmingham, Alton Towers Resort, The London Eye, SEA LIFE centres & Sanctuaries, SEA LIFE London Aquarium, Weymouth SEA LIFE Adventure Park, Madame Tussauds Blackpool and The Blackpool Tower Eye. Entry is free for children under 4 years of age at Madame Tussauds London.

  11. Visitors under 12 years must be accompanied by an adult aged 16 or over at THORPE PARK Resort. Visitors 12 years and under must be accompanied by a person 18 years of age or over at Chessington, Alton Towers Resort, Warwick Castle and Weymouth SEA LIFE Adventure Park. Visitors under 14 years must be accompanied by a person aged 16 years or over at LEGOLAND Windsor Resort. Visitors 14 years and under must be accompanied by a person aged 18 and over at Madame Tussauds London and SEA LIFE centres & Sanctuaries (including SEA LIFE London Aquarium). Visitors 15 years and under must be accompanied by a person aged 16 years or over at LEGOLAND Discovery Centre Manchester. Visitors 15 years and under must be accompanied by a person over the age of 18 at The London Eye, Madame Tussauds Blackpool or The Blackpool Tower Eye. PLEASE NOTE: No person aged 18 and over can enter LEGOLAND Discovery Centre Manchester or LEGOLAND Discovery Centre Birmingham without an accompanying child.

  12. The Voucher can only be used as stipulated. The Voucher is non-transferable/not for resale. Any purported transfer or sale of the Voucher will render it void. The Voucher is only valid in the United Kingdom. Photocopies will not be accepted. Admission prices are subject to change. The Voucher cannot be used in-conjunction with any other offer or promotion or concession (e.g. senior citizens, family tickets), reward/loyalty program, pre-purchased tickets, Combination tickets, 2 Day Pass, Annual Pass, Q-bot or Fastrack tickets, rail inclusive offers, on secondary ticketed events, hotel events or concerts or for Group, nor with any existing reservation made or ticket booked online, via an App or by phone.

  13. All of the Attractions reserve the right, in their absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions and removal of figures for technical, operational, health and safety or other reasons where physical access or operation is not safe, practical or physically possible including over capacity.

  14. Please note that some Attractions operate a chargeable car parking policy including, but not limited to, Chessington, LEGOLAND Windsor Resort, THORPE PARK Resort, Alton Towers Resort and Warwick Castle; Vouchers do not affect the price of car parking.

  15. Size, height, weight, age restrictions and medical warnings apply to certain rides and/or attractions. Some rides at the LEGOLAND Windsor Resort will require guests who only just meet the minimum height requirements to be accompanied by a person aged 16 years or over.

  16. All Attraction information is subject to change; please check the Attraction websites(s) below before your visit for the latest information.

  17. For Attraction information please visit:

Alton Towers Resort

https://www.altontowers.com/

Chessington World of Adventures Resort

https://www.chessington.com/

Hunstanton SEA LIFE Sanctuary

https://www.visitsealife.com/hunstanton/

LEGOLAND Discovery Centre Birmingham

https://birmingham.legolanddiscoverycentre.co.uk/

LEGOLAND Discovery Centre Manchester

https://manchester.legolanddiscoverycentre.co.uk/

LEGOLAND Windsor Resort

https://www.legoland.co.uk/

Madame Tussauds Blackpool

https://www.madametussauds.com/blackpool/en/

Madame Tussauds London

https://www.madametussauds.com/london/en/

Scarborough SEA LIFE Sanctuary

https://www.visitsealife.com/scarborough/

SEA LIFE Blackpool

https://www.visitsealife.com/blackpool/

SEA LIFE Brighton

https://www.visitsealife.com/brighton/

SEA LIFE Great Yarmouth

https://www.visitsealife.com/great-yarmouth/

SEA LIFE London Aquarium

https://www.visitsealife.com/london/

SEA LIFE Manchester

https://www.visitsealife.com/manchester/

National SEA LIFE Centre Birmingham

https://www.visitsealife.com/birmingham/

The Blackpool Tower Eye

https://www.theblackpooltower.com/

The London Eye

https://www.londoneye.com/

Thorpe Park Resort

https://www.thorpepark.com/

Warwick Castle Resort

https://www.warwick-castle.com/

Weymouth SEA LIFE and Adventure Park

https://www.visitsealife.com/weymouth/

  1. Entry into any participating Merlin Attraction will be subject to the individual Attraction's terms and conditions of entry, which can be found on the websites listed in clause 17.

  2. In the event of circumstances outside the reasonable control of Merlin, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this Voucher promotion, and only where circumstances make this unavoidable, Merlin reserves the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

  3. If you redeem the offer, your personal data will be processed in accordance with the privacy policy of the relevant Attraction. Merlin will process any personal data you provide in order to redeem the offer, including by entering a Code on the relevant Attraction’s website. You acknowledge that (a) the processing is necessary for us to take steps with a view to entering into a contract with you to enable you to redeem the offer, and (b) Merlin shall only use your personal data in accordance with the terms of the fair processing notice.

  4. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

  5. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to arbitration but you and we are not restricted from bringing court proceedings.

  6. For Merlin enquiries visit Merlin Enquiries.

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