The Merlin Way

95% of our employees say they enjoy working for Merlin and this is why...

We are a company built on fun – a reason why our 60 million guests choose to spend their time at our unique attractions. We seek to create magical days out for our visitors and the kind of memories which last forever. We currently have over 27,000 people working in 124 global attractions spread across 25 countries and four continents. We are the second largest attractions operator in the world and the team behind some of the best-known names in global leisure. These include SEA LIFE, Madame Tussauds, the Dungeons and LEGOLAND, as well as icons such as The London Eye, Sydney Tower Eye and SKYWALK; Blackpool Tower; Gardaland Resort, Heide Park Resort and Alton Towers Resort. It is a huge variety of attractions, each more different than the last. But they all share the same goal: to provide a truly memorable experience and a great day out for all the family.

Our company culture – The Merlin Way

Team Merlin lives and breathes The Merlin Way: This is our culture and it pulls together our vision and values. It is at the heart of what we do. It captures what a Merlin person is about and helps shape how we will continue to achieve business growth and our objectives for the future. The Merlin Way represents our company’s DNA.

  • We love what we do
  • We care
  • We are innovative and fast moving
  • We do what we say
  • We make every £, $, € ... count
  • We take ownership
  • …and we do it all FOR THE LOVE OF FUN!

Every single day we embody The Merlin Way and this helps us to achieve our company mission: Delivering memorable experiences for our guests around the globe.

Why would you want to work for Merlin?

Our People Strategy is aligned to the business goals and defined by 3 key areas:

  1. Employee Engagement – being the best company to work for in our industry
  2. Talent & Development – nurturing our global leaders
  3. Compensation and Benefits – rewarding for performance

To ensure we focus on the areas that will add value to our employees, we conduct an annual survey, The Wizard Wants to Know, which enables us to gain honest feedback from all employees. These results are acted upon and become a key driver of continuous improvements through the engagement of our teams. Engaging with our teams and demonstrating improvement is critical to us.