Contact Us

Guest Feedback

If you have any feedback regarding your recent visit to any of our attractions, then the Merlin Product Excellence team would love to hear from you. Please contact us at


For Ticket Purchase and Merlin Annual Pass

To purchase Merlin Annual Passes please visit:

For corporate bookings please follow the booking instructions provided by your benefits provider.


To purchase tickets to a UK attraction, please visit our attractions websites below:

Alton Towers –

Blackpool Dungeon –

Blackpool Tower –

Cornish Seal Sanctuary -

Chessington World of Adventures –

Edinburgh Dungeon –

LEGOLAND Discovery Centre Birmingham:

LEGOLAND Discovery Centre Manchester –

LEGOLAND Windsor –

London Dungeon –

London Eye –

MT London –

Scarborough SEA Life Sanctuary -

Scottish SEA Life Sanctuary -

Shrek’s Adventure! London  -

SEA Life Birmingham -

SEA Life Bray -

SEA Life Brighton -

SEA Life Loch Lomond -

SEA Life London Aquarium –

SEA Life Manchester –

SEA Life Weymouth -

SEA Life Great Yarmouth -

Thorpe Park Resort -

UK SEALIFE Centres –

Warwick Castle –

York Dungeon –


Our Headquarters

Merlin Entertainments’ Headquarters is based at the following address.  

Please note that tickets cannot be purchased here:

Merlin Entertainments
Link House
25 West Street
BH15 1LD

Tel: +44(0)1202 666900

PR Contacts

To contact the PR teams for any of our brands, please see the relevant details below. 

Please note that tickets cannot be purchased via these contacts:

The Eye Brand

The London Eye

Blackpool Tower Eye

Sydney Tower Eye and Skywalk


The Dungeons

Amsterdam Dungeon

Blackpool Tower Dungeon

Berlin Dungeon

Edinburgh Dungeon

Hamburg Dungeon

London Dungeon

San Francisco Dungeon

York Dungeon


LEGOLAND Discovery Centres

LEGOLAND Discovery Center Arizona

LEGOLAND Discovery Center Atlanta

LEGOLAND Discovery Centre Berlin

LEGOLAND Discovery Centre Birmingham

LEGOLAND Discovery Center Boston

LEGOLAND Discovery Center Columbus

LEGOLAND Discovery Center Chicago

LEGOLAND Discovery Center Dallas, Grapevine;

LEGOLAND Discovery Centre Istanbul

LEGOLAND Discovery Center Kansas City

LEGOLAND Discovery Center Michigan

LEGOLAND Discovery Centre Manchester

LEGOLAND Discovery Centre Melbourne

LEGOLAND Discovery Center Michigan

LEGOLAND Discovery Centre Oberhausen

LEGOLAND Discovery Center Osaka

LEGOLAND Discovery Center Philadelphia

LEGOLAND Discovery Center Tokyo

LEGOLAND Discovery Centre Toronto

LEGOLAND Discovery Center Westchester

LEGOLAND Discovery Center Shanghai


Madame Tussauds

Madame Tussauds Amsterdam

Madame Tussauds Bangkok

 Madame Tussauds Berlin

Madame Tussauds Blackpool

 Madame Tussauds Chongqing

Madame Tussauds Delhi

Madame Tussauds Hollywood

Madame Tussauds Hong Kong

Madame Tussauds Istanbul

Madame Tussauds Las Vegas

Madame Tussauds London

Madame Tussauds Nashville

Madame Tussauds New York

Madame Tussauds Orlando

Madame Tussauds San Francisco

Madame Tussauds Shanghai

Madame Tussauds Singapore

Madame Tussauds Sydney

Madame Tussauds Vienna
Madame Tussauds Washington

Madame Tussauds Wien

Madame Tussauds Wuhan


SEA LIFE & Sanctuaries

SEA LIFE Aukland

SEA LIFE Arizona

Bangkok Siam Oceanworld


SEA LIFE Benalmadena

SEA LIFE Blackpool

SEA LIFE Blankenberge

SEA LIFE Birmingham

SEA LIFE Brighton

SEA LIFE Busan Aquarium
SEA LIFE Charlotte

 SEA LIFE Chongqing


Dubai Aquarium and Underwater World

Gweek SEA LIFE Sanctuary
SEA LIFE Hanover

SEA Life Helsinki

SEA LIFE Kansas City
SEA LIFE London Aquarium

Manly SEA LIFE Sanctuary

SEA LIFE Melbourne, Australia

SEA LIFE Loch Lomand

SEA LIFE Manchester

SEA LIFE Michigan

 SEA LIFE Minnesota


SEA LIFE Oberhausen

SEA LIFE Orlando

SEA LIFE San Antonio




SEA LIFE Scarborough

Shanghai Chang Feng Ocean World

SEA LIFE Timmendorfer Strand

For all Global Midway Brand Enquiries:


Resort Theme Parks

Alton Towers Resort
Chessington World of Adventures  

Gardaland Resort

Heide Park Resort

Thorpe Park Resort

Warwick Castle




Little BIG City Berlin

Blackpool Pirate Adventure Golf

Ilawara Fly, Australia

Otway Fly, Australia

Falls Creek Ski Resort

Mount Hotham Ski Resort

WILD LIFE Hamilton Island, Queensland

WILD LIFE Sydney Zoo

 Jurassic Skyline


Charity and donation requests

Merlin has established its own charitable foundations called Merlin’s Magic Wand and Sea Life Trust to which it dedicates donations.

Merlin’s Magic Wand provides great days out for seriously ill, disabled or disadvantaged children at one of our 100 plus attractions around the world; and increasingly is working with local organisations close to our attractions to fund specialist play areas for those children too sick to visit us.  Further details of Merlin's Magic Wand, as well as how you can contribute, can be found here.

The SEA LIFE Trust develops and supports projects and campaigns that make a measurable difference to the protection of marine wildlife and habitats. To find out more information about the SEA LIFE Trust please visit

For enquiries relating to our attractions and brands, please visit the respective websites above.


Merlin Entertainments – Group, Corporate and Financial PR

Brunswick Group LLP
16 Lincoln's Inn Fields


UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers:


Employer’s Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447


Public Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447