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We're home to many great brands and attractions, but it's our passionate people that create magical, memorable guest experiences. All of us are driven by company values which define who we are and guide what we do.

THE MERLIN WAY

We love what we do

We have a clear passion, pride and loyalty for all that we do. We go the extra mile because of our belief in the business, its culture and its purpose.

We care

We take seriously our responsibility to look after our guests and the animals in our care, employing the highest standards of safety, security and welfare. We understand our role in reducing our impact on the environment and advocate for social issues we feel passionate about. We care for each other and always conduct our activities in an ethical way.

We are innovative and fast moving

We move with our consumers. We deliver leading-edge innovations and seek new markets for growth. We are dynamic and creative and are not fearful of taking calculated risks.

We do what we say

We have integrity and are honest. We will be fair and transparent with all those who engage with us. We will never over-promise and aim to deliver on the targets we set.

We make every £, $, €, ¥ count

We have financial discipline with close attention to detail in the pursuit of increasing efficiencies and our productiveness without ever compromising our customer proposition.

We take ownership

We will face challenges head on, taking accountability and responsibility.  We will leverage our combined knowledge and experiences to overcome challenges and create solutions together.

For the love of fun

We enjoy what we do. We celebrate each other and have fun in fulfilling our goals, in turn delivering on our promise to create fun, memorable days out for our guests.