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Contact Us

To purchase tickets for our attractions, please contact the individual attraction via its own website.

For any queries regarding ticket vouchers, please contact 01372 751273.

For corporate bookings, please call our team on 0870 2224 8001.

If you have any questions regarding, or would like to purchase, a Merlin Annual Pass please visit http://www.merlinentertainments.biz/merlin-annual-pass

 

Our Headquarters

Merlin Entertainments’ Headquarters is based at the following address. Please note that tickets cannot be purchased here:

Merlin Entertainments
3 Market Close
Poole
Dorset
BH15 1NQ

Tel: +44(0)1202 666900

 

PR Contacts

To contact the PR teams for any of our brands, please see the relevant details below. Please note that tickets cannot be purchased via these contacts:

 

Merlin Entertainments – Group Consumer / Attraction Issues

The Firm

Sally Ann Wilkinson +44 (0)20 8899 6110 / +44 (0)7774 415 372

saw@thefirmcomms.com

Penny Roberts +44 (0) 20 8899 6110

par@thefirmcomms.com

 

Merlin Entertainments – Group, Corporate and Financial issues

Tulchan Communications

Susanna Voyle +44 (0)20 7353 4200

merlin@tulchangroup.com

 

The Eye Brand

The London Eye

Sahrette Saayman / Stephanie Francis +44 0870 220 2777

pressoffice@londoneye.com

Blackpool Tower Eye

Cassie Forshaw +44 (0)1253 629231 / +44 (0)7816 404998 mb

cassie.forshaw@merlinentertainments.biz

Sydney Tower Eye and Skywalk

Kristy Enright t: +64 02 9333 9249 / 0411 065 926 mb

kristy.enright@merlinentertainments.com.au

 

Dungeons

Blackpool Tower Dungeon

Cassie Forshaw +44 (0)1253 629231 / +44 (0)7816 404 998 mb

cassie.forshaw@merlinentertainments.biz

London Dungeon

Helen Butler 020 7654 0804 / 07718 243 638

Helen.butler@merlinentertainments.biz

Berlin Dungeon

Carina Zottl +49 151 1201 7650 / +49 40 300 90931

Carina.zottl@merlinentertainments.biz

 

LEGOLAND Discovery Centres

Global

Angela Jobson +44 (0)7860 705280

angela.jobson@merlinentertainments.biz

Atlanta

Whitney Wilson +1 404 848 9252

Whitney.Wilson@merlinentertainments.biz

Berlin

Carina Zottl +49 151 1201 7650 / +49 40 300 90931

Carina.zottl@merlinentertainments.biz

Boston

Kelly Smith +871 605 9203

Kelly.smith@merlinentertainments.biz

Chicago

Becky Specha +1 847 592 9703

becky.specha@merlinentertainments.biz

Dallas

Courtney Tolbert +1 469 444 3012

courtney.tolbert@merlinentertainments.biz

Kansas City

Mendy Rose +1 816 556 3232

mendy.rose@merlinentertainments.biz

Manchester

Shaun Rhodes +44 (0)161 749 2876

shaun.rhodes@legolanddiscoverycentre.co.uk

Oberhausen

Ulf Teidemann +49 208 44 88 413

Ulf.teidemann@merlinentertainments.biz

Tokyo

Kojiro Matsuo +81 3 3599 5157

kojiro.matsuo@merlinentertainments.biz

 

LEGOLAND Parks

Billund

Jonas Sondergard +49 8221 700 223 / +45 2030 8184 mb

jonas.sondergard@legoland.dk

California

Julie Estrada +1 760 918 5377

julie.estrada@legoland.com

Florida

Julie Estrada +1 760 918 5377

julie.estrada@legoland.com

Gunzberg

Marion Pachmann +49 8221 700 223

marion.pachmann@legoland.de

Malaysia

Deviga Doreraja +6 07 597 88361

deviga.doreraja@legoland.my

Windsor

Liz Edwards +44 (0)1753 626178 / +44(0)7595 968584 mb

liz.edwards@legoland.co.uk

 

Madame Tussauds

Amsterdam

Annemiek Dolfin +31 2052 30625 / + 31 652 323 671 mb

annemiek.dolfin@madametussauds.nl

Bangkok

Pim-on Panomvan Na Ayutthaya +66 (0)2658 0060 / +66 (0)8446 20001

pim-on.panomvannaayutthaya@merlinentertainments.biz

Berlin

Nina-Kristen Zerbe +43 1 906 63 18 / + 43 699 13269998 mb

nina.zerbe@merlinentertainments.biz

Blackpool

Cassie Forshaw +44 (0)1253 629231 / +44 (0)7816 404998 mb

cassie.forshaw@merlinentertainments.biz

Hollywood

Rowena Adalid +1 323 798 1684 / +1 213 595 0797 mb

rowena.adalid@merlinentertainments.biz

Hong Kong

Bobo Yu +852 2849 2788 / +852 6427 1212

bobo.yu@madame-tussauds.com.hk

Las Vegas

Jacinta Jose +1 702 862 7803

Jacinta.jose@madametussaudslv.com

London

Nicole Fenner +44 (0)20 7487 0200 / +44 (0)7702 505733 mb

nicole.fenner@madame-tussauds.com

New York

Carly Sampson Lucas +1 212 512 9600 ext. 229

carly.lucas@merlinentertainments.biz

Shanghai

Freya Xin +86 21 63 58 7878 ext 2204

freya.xin@madame-tussauds.com.cn

Sydney

Kristy Enright +64 2 9333 9249
kristy.enright@merlinentertainments.com.au

Vienna

Nina Zerbe +43 699 132 699 93

nina.zerbe@merlinentertainments.biz

Washington

Joanna Hobday +1 202 942 7303

joanna.hobday@merlinentertainments.biz

 

Resort Theme Parks

Alton Towers Resort

Liz West +44 (0)1538 704 015

liz.west@alton-towers.com

Chessington World of Adventures

Becky Elkin +44 (0)1372 731 528 / +44 (0)7968 552 453 mb

becky.elkin@chessington.co.uk

Charlotte King +44 (0)1372 731 563

charlotte.king@chessington.co.uk

Gardaland Resort

Patrizia Gianfilippi +39 45 644 9766

patrizia.gianfilippi@gardaland.it

Heide Park Resort

Romana Voet +49 5191 91351

romana.voet@heide-park.de

Sarah Grimmer +49 5191 91351

sarah.grimmer@heidi-park.de

Thorpe Park

Hayley Dodd +44 (0)1932 577130

Hayley.Dodd@thorpe-park.co.uk

Sophie Jones +44 (0)1932 511301

Sophie.jones@thorpe-park.co.uk

Warwick Castle

Jayne Pyatt +44 (0)1926 406661

jayne.pyatt@warwick-castle.com

 

SEA LIFE & Sanctuaries

Australia

Kristy Enright +64 2 9333 9249 / 0411 065 926

kristy.enright@merlinentertainments.com.au

Bangkok Siam Oceanworld

Sakolpat Plookjitrsom +66 2 687 2030 / +66 84 088 1627

sakolpat.plookjitrsom@siamoceanworld.com

SEA LIFE Berlin

Nina-Kristin Zerbe +49 30 4000 4612

nina.zerbe@merlinentertainments.biz

SEA LIFE Blackpool

Cassie Forshaw +44 (0)1253 629231 / +44 (0)7816 404998 mb

cassie.forshaw@merlinentertainments.biz

Busan Aquarium

Hyunil Kwak +82 51 740 1746  (I have YP Kim, who is GM is there a person here now?)

hi.kwak@busanaquarium.com

Dubai Aquarium and Underwater World

Gordon White +971 4 448 5206

gwhite.oce@emaar.ae

Kelly Tarlton’s SEA LIFE Aquarium, Auckland

Kristy Enright +64 2 9333 9249 / 0411 065 926

kristy.enright@merlinentertainments.com.au

Philip McGowan +64 (0)9 531 5133

philip.mcgowan@kellytarltons.co.nz

SEA LIFE London Aquarium

Sahrette Saayman / Leah Larkin +44 0870 220 2777

pressoffice@londoneye.com

leah.larkin@londoneye.com

Manly SEA LIFE Sanctuary

Kristy Enright +64 2 9333 9249 / 0411 065 926

kristy.enright@merlinentertainments.com.au

Melbourne Aquarium, Australia

Rebecca Hyde +61 3 9923 5980

rebecca.hyde@melbourneaquarium.com.au

SEA LIFE Minneapolis

John Sullwold +1 952 853 0655

John.sullwold@merlinentertainments.biz

SEA LIFE Oberhausen

Ulf Tiedemann +49 208 44 88 413

Ulf.tiedemann@merlinentertainments.biz

Klara Brinkmeier +492087822012

klara.brinkmeier@merlinentertainments.biz

Shanghai Chang Feng Ocean World

Cathy Zhuang +86 21 6223 5088

Cathy.zhuang@oceanworld.com.cn

Turkuazoo Istanbul

Berna Alamehmet +90 212 437 08 38

Berna.alamehmet@turkuazoo.com

UK & Europe

Mark Oakley +44 (0)1202 666900 / +44 (0)7815 507296

mark.oakley@merlinentertainments.biz

Underwater World SEA LIFE, Moolooba, Australia

Kristy Enright t: +64 02 9333 9249 / 0411 065 926 mb

kristy.enright@merlinentertainments.com.au

Weymouth SEA LIFE and Tower

Mark Oakley +44 (0)1202 666900 / +44 (0)7815 507296

mark.oakley@merlinentertainments.biz

 

Others

Blackpool Pirate Adventure Golf

Cassie Forshaw +44 (0)1253 629231 / +44 (0)7816 404 998

cassie.forshaw@merlinentertainments.biz

Robbie Platt +44 (0)1253 629232 / +44 (0)7773 777901 mb

robbie.platt@merlinentertainments.biz

Ilawara Fly, Australia

Gina Woodward: +61 400 223 733 mb

gina.woodward@hotham.com.au

Kristy Enright t: +64 02 9333 9249 / 0411 065 926 mb

kristy.enright@merlinentertainments.com.au

Otway Fly, Australia

Gina Woodward: +61 400 223 733 mb

gina.woodward@hotham.com.au

Jenna Orme, Hausmann Communications, +64 2 8353 5768
jenna.orme@hausmann.com.au

Ski Resorts: Falls Creek and Mount Hotham, Australia

Gina Woodward: +61 400 223 733 mb

gina.woodward@hotham.com.au

Jenna Orme, Hausmann Communications +64 2 8353 5768
jenna.orme@hausmann.com.au

WILD LIFE Hamilton Island, Queensland

Nicholas Miller +61 7 4946 9078

nicholas.Miller@merlinentertainments.com.au

WILD LIFE Sydney Zoo

Kristy Enright t: +64 02 9333 9249 / 0411 065 926 mb

kristy.enright@merlinentertainments.com.au

Underwater World, Sunshine Coast, Australia

Lucy Fisher, Ruby PR, +61 7 5514 8575

lucy@rubypublicrelations.com.au

WILD LIFE Hamilton Island, Queensland

Nicholas Miller +61 7 4946 9078

nicholas.Miller@merlinentertainments.com.au

WILD LIFE Sydney Zoo

Kristy Enright t: +64 02 9333 9249 / 0411 065 926 mb

kristy.enright@merlinentertainments.com.au

 

Guest Feedback

We value all our guests' feedback and in fact from time to time many changes are implemented because of this feedback. If you have any feedback regarding your recent visit to any of attractions then the Product Excellence team would love to hear from you please contact us at comments@merlinentertainments.biz. We promise to respond to you!

 

UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers:

 

Employer’s Liability

Ace European Group Ltd

200 Broomielaw

Glasgow

G1 4RU

Policy Number UKCANC33447

 

Public Liability

Ace European Group Ltd

200 Broomielaw

Glasgow

G1 4RU

Policy Number UKCANC33447